Chatbot design and development

• Study of dialogue and natural language processing:
• Study of the process to be automated and design of the conversation schema.
• Design of the Natural Language Processing that will govern communications between bot and human.
• Design of the rules and regulations that define the behaviour of the chatbot.
• Design of the dialogue semantics and tone of message according to the platform.

Bot coaching

Learning and improvement of the AI:

• Recurring analysis of dialogue between bot and human.
• Study of specific answers.
• Optimisation and improvement of the system through new rules and vocabulary.
• Continuous improvement of the customer experience.