This solution involves digitalisation and monitoring to improve conservation management, usage, security, energy efficiency and user comfort. Moreover, it makes use of a dashboard and specific indicators that integrate the organisation’s experiences and expert knowledge.

Meeting specific needs is an essential part of each solution. What’s more, it offers the option to generate alerts and automatic reports. The main modules that comprise the solution:

• Conservation management: consideration will be given to the main aspects that may affect the conservation of adequate environmental and structural conditions. For example, temperature, humidity, xylophages, fissures, vibrations, etc.
• Energy efficiency management: the consumption of resources represents the most important economic expense. However, heritage has a complex relationship with efficiency, since these measures must interact with an imperative – that is, the maintenance of conditions that are adequate to prevent deterioration. Therefore, this area requires highly specialist knowledge.
• Usage and security management: every heritage element in use must find a sustainable relationship with the behaviour and attitudes of tourists, users and managers, who enjoy it. This use must remain conditioned by the presence of cultural assets, which form the basis of the heritage nature of the management.

An appropriate strategy for smart heritage management will improve the conservation of cultural assets and increase their durability. Moreover, the preventive nature of the actions will optimise the economic return on the investments made. The process of standardisation and implementation of automatisms that entails digital management will have a positive impact on organisational improvement and decision-making processes.