This solution is aligned with feature 65 “Citizen perception analysis module” of the Smart Tourism Destinations Platform.

The virtual tourist assistance office allows the usual procedures of a tourist assistance office to be performed electronically (booking an appointment, attaching documents, validating identity, signing documents, etc.), guaranteeing that the entire process is easy and secure as well as offering Blockchain traceability of all actions undertaken.

The aim of the Virtual Assistance Office is to facilitate remote procedures between tourists/citizens and the administration, offering personal assistance via videoconference by a professional, assisting the participant to complete the necessary formality satisfactorily. The process of performing a formality spans the entire procedure, from when the participant requests an appointment until after the video conference is held.

The Virtual Assistance Office helps organisations offer administrative procedures that citizens and tourists have to perform via their mobile phone and ensure that these are carried out in an easy, safe and legal manner. Through this service it is possible to improve the organisation’s relationship with citizens and tourists, enhancing efficiency and proximity.

The implementation of the Virtual Assistance Office platform is achieved by applying new technologies such as Cloud storage, Blockchain, Security, secure video channel.

Furthermore, it helps to achieve the different sustainability objectives of the organisation:

• Reduction of travel.
• Reduction of the time it takes to perform administrative procedures, both by the organisation and by users and tourists.
• Reduction of CO2 emissions.

It helps to generate a closer, more efficient, more sustainable and transparent administration.